Frequently Asked Questions

Everything You Need to Know!

Yes. All Triya jewellery is made from 925 hallmarked sterling silver, which means it contains 92.5 % pure silver alloyed with 7.5 % other metals for strength. Our pieces are hallmarked and tested for purity.

Sterling silver can naturally tarnish when exposed to air, humidity, perfumes or chemicals. This is a surface reaction that can be cleaned easily with a silver polishing cloth or mild soap and water. Storing your jewellery in airtight pouches will slow tarnishing.

Avoid exposing your jewellery to harsh chemicals, chlorine, perfumes and lotions. After wearing, gently wipe your pieces with a soft cloth and store them in separate pouches. Regular cleaning keeps them shining.

Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!

We offer limited customisation on select pieces, such as engraving or choice of stone. Please contact us on whatsapp - +91 90000 06195, with your requirements, and we’ll let you know what’s possible and the estimated timeframe.

We accept major credit/debit cards, UPI, net banking and select wallets. Cash‑on‑delivery is available within India for orders below ₹10,000.

Domestic orders typically arrive in 4–7 business days after dispatch. International delivery times vary by destination (usually 7–15 business days). Personalised pieces may require extra processing time.

Yes, we ship worldwide. Shipping charges and delivery times will be calculated at checkout. Customs duties and taxes (if applicable) are payable by the recipient.

Items can be returned or exchanged within 7 days of delivery as long as they are unused, unworn and in original packaging. Certain items (personalised pieces, nose pins, final‑sale items) are non‑returnable. See our Returns & Refunds section for full details.

If you’re unsure of your size, measure the inner diameter of a well‑fitting ring and compare it with our sizing chart on the product page. You can also visit a local jeweller to have your finger measured.

Please reach out to us at triyabypoonam@gmail.com or call us on +91 90000 06195 (Monday to Saturday, 10 a.m.–6 p.m. IST). We’re here to help.