Privacy policy

Privacy Policy

Last updated: 01 March 2026

This Privacy Policy explains how Triya by Poonam collects, uses and protects your personal information when you visit our website or purchase from us. By using our site, you agree to the terms described below.

Information We Collect

  • Personal details – your name, billing and shipping addresses, phone number and email address when you place an order .

  • Payment information – details necessary to process your payment (credit/debit card, UPI, etc.). We do not store your full payment card numbers.

  • Account information – your username, password and preferences if you create an account .

  • Usage data – device details (IP address, browser type), pages viewed and interactions with our website .

  • Communications – messages or emails you send us, including customer service inquiries .

How We Use This Information

We use your information to:

  • Fulfil and deliver your orders, process payments, send order confirmations and arrange returns or exchanges.

  • Provide customer support and communicate with you about your purchases or questions.

  • Improve our website and services by analysing browsing behaviour and preferences.

  • Send personalised marketing emails or messages about new collections and offers (you may opt‑out at any time).

  • Prevent fraud and ensure the security of our site .

  • Comply with legal obligations and respond to lawful requests from authorities.

Sharing Your Information

We share your personal data only when necessary:

  • Service providers – trusted partners who help us operate our website, process payments and ship orders (e.g., courier companies, payment gateways).

  • Legal compliance – if required by law, court orders or government requests.

  • Analytics & marketing tools – we use cookies and analytics services to understand how visitors use our site and to personalise advertising.

  • We never sell your personal information to third parties.

Your Choices & Rights

You may:

  • Review or update your account information by logging in to your account.

  • Opt out of marketing communications via the unsubscribe link in our emails.

  • Request access, correction or deletion of your personal data by contacting us at triyabypoonam@gmail.com.

  • Disable cookies in your browser settings (this may affect site functionality).

Security

We use SSL encryption and other industry‑standard security measures to protect your personal data. While we strive to safeguard your information, no system is 100 % secure. Please keep your password confidential.

Changes to This Policy

We may update this policy to reflect changes in our practices or for legal reasons. We will notify you by updating the date at the top of this page and, when appropriate, by email.

For queries:
📧 Email: triyabypoonam@gmail.com
📞 Phone Number: +91 90000 06195
📍 Registered Address: 3-5-997/A, Vittalwadi Road, Sri Vijaya Gangapathi Swamy, Narayanaguda, Hyderabad, Telangana 500029
GST No: 36BGVPS8622Q1Z3