Refund policy

Returns & Refunds

We want you to love your jewellery. If you’re not completely satisfied, please review our return policy below.

Return Eligibility

  • Items can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unworn and in their original packaging with all tags intact.

  • Customised or personalised pieces, nose pins, body piercings and sale items are final sale and cannot be returned.

  • For defective or damaged items, contact us within 48 hours of receipt with photos or an unboxing video so we can arrange a replacement.

How to Initiate a Return

  1. Email us at triyabypoonam@gmail.com or Whatsapp at +91 90000 06195 within 7 days of receiving your order. Provide your order number, contact details and reason for return.

  2. Our team will share a Return Merchandise Authorisation (RMA) number and instructions.

  3. Pack the item securely in its original box and include a note with your RMA number. We recommend using a trackable shipping method .

  4. Once we receive and inspect your return, we will process your refund or exchange within 7 business days.

Refunds & Exchanges

Refunds will be issued to your original payment method or as store credit. Shipping fees are non‑refundable. For exchanges, we will dispatch your replacement item after receiving your return. In the rare case of missing items in a return, we reserve the right to deduct the value of the missing item from the refund.

Return Shipping

For domestic orders, the first return shipping is free if the product is damaged or incorrect. For other returns (change of mind, sizing issues), customers are responsible for return shipping.